Operations Excellence Specialist (Talentvis Academy)

• Handling and monitoring the operations of Talentvis Academy.
• Reviewing and improving the operational process to achieve higher efficiency.
• Creating and implementing operational policies and procedures to achieve higher effectiveness.
• Developing solutions for occurring issues and preventing them.
• Guiding internal and external stakeholders to understand every change and update made.
• Collaborating with the internal teams such as Product, Tech, and Project for smooth operations.
• Handling the customer lifecycle from onboarding to end-of-service.
• Ensuring customer’s expectation is met and maintaining high level of customer satisfaction.
• Guiding and educating customers on the platform, its features, and updates.
• Providing solutions when the customers encounter issues.
• Handling the onboarding of training partners (beta users & etc.).
• Ensuring the training partner’s expectation is met and maintaining high level of satisfaction.
• Maintaining good relationship with training partners by checking in regularly.
• Others tasks as assigned.

Requirements:

• Min. 2 years’ experience handling project operations or similar roles.

• Good organization, management, and communication skills.

• Agile and able to multi-task.

• Good critical thinking and problem-solving skill.

• Good analytical skill.

• Able to work independently.