Responsibilities / Introduction
- To ensure the highest level of client experience and support is delivered to clients and support Online Store / eCommerce Sales of Luxury Brand while further developing the loyalty of the client through optimization of our care services.
- Manage after sales service for e-commerce business to ensure best client experience
- Project management across all operational areas of Fraud review, Order management, Return quality check/ acceptance, stocks transfer for return/exchange and refund process
- Work with internal key parties and external parties to deliver best in class online purchasing experience of clients.
- Manage stock transfer for Return quality check & acceptance (escalation),Manage stock transfer for return/exchange, Refund management, etc.
- Continuously innovate and drive the Customer Experience and strategy for the Client Care Services Center.
- Thai Nationality with bachelor degree or above in any fields.
- Good command in English both spoke and written.
- Experience of minimum of 3 years of prior experience in customer service supported in logistic / supply chain operation system / Client Care Services Center.
- Has skill in Order management, Return, Reund, Exchange, Claim Products.
- Experience in SOP Training/ Management
- Can work remotely from home and go to warehouse (2 times/ week)
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