IT Service Desk Support (Korean Speaking)

Malaysia  |  Kuala Lumpur

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Responsibilities / Introduction

  • Involves in ticket handling (Open tickets as 1st contact, assign tickets to 2nd level support), general client trouble shooting and support on internal application and SAP system
  • Support in PC setup, mobile integration and other applications by remote operation
  • Administration of PC/iPhone repair arrangement, file access management, file restoration service
  • Administration of active role server for user account, group and distribution list
  • Support in resource management in Outlook and software assignment by SCCM.
  • Support in creation and maintenance of user manual and IT operational manual
  • Involves in IT asset management, data/report creation support internal reporting
  • Support GTS Korea members for global/regional IT project implementation

Requirement

  • Good oral and written communication skills in Korean language and English as well as good interpersonal abilities to support internal stakeholders
  • Capability to work well in a team-based environment
  • Good analytical and problem solving skills
  • Experienced with 1st level support for Korean companies

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