Telesales Manager - Call Center

Indonesia  |  Jakarta

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Responsibilities / Introduction

• Setting KPIs for the team to reach the targets;
• Create appropriate call scripts/sales promotions to attract customers for selling;
• Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;
• Monitoring random calls to improve quality, minimize errors and track operational performance;
• Ensuring all relevant communications and data are updated and recorded;
• Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions
• Handling the most complex customer complaints or inquiries;
• Supporting subordinates to solve difficult issues and giving suitable directions;
• Proposing staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff;
• Evaluating staffs on KPIs in year end
• Preparing sales report


Requirement

• Have 3 years experienced or/above in the same position managing team size 50 team members or above (Finance industry background will be an advantage)
• Strong coaching and leadership skills, ability to motivate employees and communicate effectively with all levels in the organization
• Experience in team management on system, good analytical thinking, and figure oriented to evaluate;
• High responsible
• Good command in English or Mandarin is advantage


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