Service Leader

Indonesia  |  Jakarta

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Responsibilities

  • Responsible for planning and achieving the order, sales, GM and Operating Income for the Service Business 
  • Lead a sales team for business sold thru the Service stream.  Responsible for developing and maintaining long-term customer relationships and maximizing account penetration and customer retention
  • Oversees service fulfillment team to ensure timely delivery while maintaining quality standards.  Ensures service operational excellence in terms of both operational and financial targets.
  • Financial responsibility, including financial forecasts (i.e. revenue, profitability, etc)
  • Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed
  • Review/ develop/ implement the standards, systems, processes & tools needed to drive revenue growth and to improve productivity and profitability for the Applied business; thereby ensuring that Trane maintains a leadership position in the Service business
  • Works with Global Services for implementation of Global Services initiatives
  • Evaluate business and project opportunities and develop recommendations for meeting objectives and overcoming challenges
  • Provide market place feedback such as competitive information, customer expectations & industry trends
  • Work together with other Business Streams leaders within Regional team for greater inter- departmental teamwork and cohesiveness

Requirement

  • Experience in Service business, preferred from similar industries
  • Having experience 10 years or more in similar role
  • Capable of developing and managing service across Indonesia
  • Having broad knowledge on how to expand Service business within Indonesia area
  • Strong work commitment and can work under pressure
  • Strong interpersonal skills, good verbal and written communication skills
  • Willing to travel around Indonesia to develop Service business
  • Bachelor Degree in any Engineering discipline which is related to Refrigeration/Mechanical/Electrical/Control/Construction Management

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