Guest Relation Officer (GRO)

Indonesia  |  Jakarta

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Responsibilities / Introduction

1. Ensure customer service is in accordance with service provisions;
2. Delivering complete and accurate information regarding Bumame Pharmacy products and services;
3. Ensure customers / clients get the required information;
4. Ensure smooth customer/client registration process; and
5. Handle complaints and customers / clients in a friendly and courteous manner.


Requirement

1. Welcoming customers / clients who come both at walk in and drive thru;
2. Provide information about services and products owned by Bumame Pharmacy;
3. Assist and ensure that customer / client registration is carried out correctly and entered into the system as well as processing payments for drive thru services;
4. Serve customers / clients with good manners, behavior, and speech; and
5. Answering customer/client questions and complaints.


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