Responsibilities / Introduction
- Understand collections metrics, activities, strategies , workflow and systems.
- Ability to work with multiple systems -dialer , collections software and debug issues.
- Ability to connect the dots quickly and report what could have gone wrong.
- Monitor strategies and ensure operations are up and running in all 5 countries
- Maintain and track events, country level activities ,campaigns, user profiles, licenses, system configuration, issue logs and other configurations
- Ability to work with many stake holders belonging to different countries and departments.
- Strengths in problem solving, ability to work effectively in a deadline-driven work environment, attention to detail and ability to multitask.
- Testing skills - Write country / product specific test scripts. Ability to do UAT for each phase , sanity testing after every package deployment.
- Experience in dealing with drag and drop strategy and modelling tools. Good SQL knowledge and ability to debug SQL queries is a Plus point.
- Good documentation skills – MS Word, MS PowerPoint, MS Excel.
- Basic report creation and maintenance of collection metrics.
- Good verbal and communication skills
Lee Beng Choon (Li Mingchun) | R1981718
Talentvis Pte. Ltd | EA License: 04C3537
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