Customer Relation Officer

Singapore  |  South-West

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Responsibilities

  • Tracking of customer warranty registration and assisting in customer acquisition and retention programs.
  • Customer database management by ensuring customer information is up to date.
  • Conducting of surveys to customers and consolidation of results
  •  Tracking of Customer event registration rates and reaching out to non-active
  • Support Marketing Manager in programs for Club Olympus member acquisition and retention drive to increase both member & club database.
  •  Cold call customers to inform them of exclusive promotions.
  •  Identifying areas for improvement and making recommendations.
  •  Fulfill KPIs set based on CRM strategies by Marketing Manager.
  •  Provide any other general marketing support as and when are required.

Requirement

  • At least 1 year working experience in customer service

CONTACT PERSON

Jasmine Choong | R11C5813

Talentvis Pte. Ltd | EA License: 04C3537

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