IT Helpdesk

Singapore  |  CBD

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Responsibilities

  • Minimum 1-year remote desktop support experience.
  • Minimum NITEC in Information Technology or equivalent.

Requirement

  • Provide solutions to simple issues reported by bank users over remote assist by phone or network remote control.
  • Responsible for providing remote technical assistance and support related to computer systems, hardware, or software.
  • Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.
  • Evaluating alternative approaches and selecting optimal approaches.
  • Focus on SLA and resolution process.

CONTACT PERSON

Lim Shen Chee | R1660557

Talentvis Pte. Ltd | EA License: 04C3537

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