Relationship Officer - Contact Centre

Singapore  |  Islandwide

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Responsibilities

  • Responsible for pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management.
  • Perform outbound sales calls and incoming calls to existing customer, customers of affinitive partners to deepen relationship, cross-sell, up sales our products and services
  • Deliver an excellent level of customer service to maximize sales, client satisfaction and retention
  • Conduct outbound calls to customers to cross sell/ upsell insurance needs and to contribute to company and department goal.
  • Develop relationships with customers to maximize sales potential and ensure total customers satisfaction
  • Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded
  • Promote products to new and existing customers using Telephone as the main medium of contact.
  • Well versed of insurance products and services.
  • Manage all incoming calls or pre-sales enquiries, sales, post-sale customer service

Requirement

  • Minimum Diploma/ GCE ‘O’ level with at least 3 years of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
  • Possess Insurance certification (GI – BCP & PGI) will be added advantage

CONTACT PERSON

Jasmine Choong | R11C5813

Talentvis Pte. Ltd | EA License: 04C3537

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