SENIOR SALES COORDINATOR

Malaysia  | 

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Responsibilities

-Chatering of vessel (bulk chemical tanker) if need arise

-Manage operation in shipping (bulk chemical tanker)

-Manage and handle import and export shipping and documentation requirements

-Interact directly with customers and suppliers/principles either by telephone, electronically or face to face

-respond promptly to customer/supplier inquiries, coordinate customer complaints with sales

-process orders and provide delivery advice to storage terminal/warehouse. Update delivery information to sales

-keep records of customer interactions and transactions

-manage administration

-communicate and coordinate with internal departments

-follow up on customer interactions

-provide feedback on the efficiency of the customer service process

-and any other related and assignments from time to time


Requirement

- Minimum Diploma holders, preferably with Degree holders

- possess knowledge in export and import requirement

- possess knowledge in process of chartering of vessel

- knowledge of customer service principles and practices

- knowledge of administrative procedures

- knowledge of relevant computer applications ie. Microsoft Office and SAP

- Proficient in both written and spoken English, Bahasa Malaysia and Mandarin.

- Possess good interpersonal and communication skills


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