IT Service Delivery Specialist

Singapore  |  CBD

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Responsibilities

  • Lead and drive the day-to-day service delivery of end-user computing services including EUC Operations such as IT asset management, patch management and endpoint device management
  • Lead and Drive continuous service performance improvement according to EUC Service Level Agreements and address service deficiencies (Incidents and Service Requests)
  • Identify and manage areas of improvements
  • Responsible for managing Hardware and Service Contracts and procurement
  • End User Technical Support and VIP premium support

Requirement

  • Diploma in Computer Science / Information Technology with at least 3-5 years of working experience in end-user computing services and operations
  • Experiences in the area of end-user computing, EUC operations and managed services
  • Excellent troubleshooting and problem-solving skills
  • Able to communicate effectively and clearly in both non-technical and technical ways
  • Experience in IT vendor and service delivery management

CONTACT PERSON

Serene Koh | R1107907

Talentvis Pte. Ltd | EA License: 04C3537

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